BOOKING

The guest will receive a confirmation of the booking via SMS or email. There is an 18-year minimum age limit for booking accommodation. The hotel reserves the right to cancel the reservation upon arrival if a valid ID cannot be presented.  

CANCELLATION/CANCELLATION

On non-attendance (No-show) – confirmed room/event will be charged 100%.

An advance of 30% is required for summer bookings. The amount paid in advance will not be refunded in case of cancellation unless the room is rented to others at the same price during the same period.

Cancellation of confirmed hotel rooms in June, July and August must take place no later than 3 days before the agreed arrival. If confirmed hotel rooms are cancelled less than 3 days before the agreed arrival – the confirmed price will be charged in full.

The cancellation deadline for the period September - May is 6 pm the day before arrival.

Cancellation of confirmed bespoke packages (up to 5 rooms and/or up to 5 people) must take place no later than 4 weeks prior to the agreed arrival. If the confirmed bespoke package is cancelled less than 4 weeks before the agreed arrival – the agreed price of the package will be charged by 80%.

DAMAGE

The guest is financially responsible for any damage caused to the hotel suite/room, furnishings or other equipment.

FORCE MAJEURE

In the event of events beyond the hotel's control, such as strikes, fires, extreme weather and other events that prevent the stay or activity from taking place, we reserve the right to cancel the stay or activity without further liability for compensation.

Generally bad weather that is considered normal for the season - is in itself not the basis for cancellation and does not change the current cancellation policy.

INSURANCE

We advise all our guests to sign up for a cancellation insurance policy with their own insurance company, which covers cancellation due to illness, among other things. In addition, we recommend all our guests to have valid travel insurance.

PRICES AND PAYMENT

We reserve the right to make price changes as a result of increased costs on purchases, services, currency, increased taxes and taxes or other factors governed by external parties.

We strive to be a cashless hotel and encourage our guests to use electronic payment solutions. As a consumer and our guest, this will be a safe way to travel.  

We encourage payment by credit card, bank terminal is available – and we accept MasterCard, Visa and American Express. Only Norwegian currency – NOK is accepted by cash settlement. Cheques or traveler's cheques are not accepted.  

Any credit should always be agreed and accepted in advance. Payment terms when granted credit are net per 10 days.

PREPAYMENT

We reserve the right to request pre-payment. For bookings in July and August, and certain periods outside, an advance of 30% of the total must be paid before securing the order.

In case of cancellation, the advance will be refunded if the rooms are rented out to others in the late same period at the same price.

BOAT TRIPS AND OTHER EXPERIENCES

We reserve the right to change or cancel trips with our partners due to bad weather, unforeseen incidents with equipment or crew. Any change in route or program due to weather conditions does not provide a basis for a refund.    

All trips by boat or bike are at your own risk.

Equipment on a boat trip – such as cameras, mobile phones, bags, jewellery, glasses etc. is taken at your own risk.

ORDERING, MODIFICATION AND CANCELLATION 

All orders, changes and cancellations shall be made in writing.

In order to ensure the quality of the event, the order must be confirmed in writing on our part – before information can be sent out to other participants. 

In case of group booking, name list, program, contact information on the leader of the group, any allergies and special needs must be sent to the hotel no later than 1 week before the event starts. 

When booking for certain groups, companies and events, an A-konto amount of 30% of a stipulated total amount will be invoiced upon confirmation of the event.  

CANCELLATION POLICY FOR GROUPS

PAYMENT

- More than 60 days before the event date 

No cost

- Between 60 and 30 days before the date of the event

50% of total

- Between 30 and 20 days before the date of the event

80% of total

- Shorter than 20 days before the date of the event

100% of total

CONDITIONS FOR REDUCING THE NUMBER OF ROOM DAYS

PAYMENT

- More than 60 days before the event date 

No cost

- Between 60 and 30 days before the date of the event

50% of total

- Between 30 and 20 days before the date of the event

80% of total

- Shorter than 20 days before the date of the event

100% of total

An increase in the number of rooms and participants must always be agreed with and confirmed by the hotel at least one week in advance of the event.  

On non-attendance (No-show) – confirmed rooms/events will be charged 100%. 

BUY OUT

For bookings of 80% of the hotel or more, the hotel reserves the right to book the entire hotel.

REDUCTION OF MEALS

Reduction or cancellation of meals later than 14 days prior to the start of the event will be billed at full cost. All changes must be sent in writing to the hotel.

DAMAGE

The organiser is financially responsible for any damage to hotel rooms, fixtures or other equipment caused by the guest.

FORCE MAJEURE 

If incidents that are beyond our control such as strikes, fires, extreme weather and other things that prevent the stay or activity from being carried out, we reserve the right to cancel your stay or activity without further liability to pay compensation.

Generally bad weather that is considered normal for the season is in itself not the basis for cancellation and does not change the current cancellation policy. 

INSURANCE

We advise all our guests to sign up for a cancellation insurance policy with their own insurance company, which covers cancellation due to illness, among other things. In addition, we recommend all our guests to have valid travel insurance.

PRICES AND PAYMENT

The organizer (booker) is responsible for participant bills (bar, restaurant, etc.) that are not paid directly during the stay.

We strive to be a cashless hotel, and we therefore encourage all our guests to only use electronic payment solutions. As a consumer and our guest, this will be a safe way to travel. We encourage payment by credit card, bank terminal is available - and our hotels accept MasterCard, Visa and American Express. Only Norwegian currency - NOK is accepted for cash payments. Checks or traveler's checks are not accepted.    

We reserve the right to make price changes as a result of increased costs on purchases, services, currency, increased taxes and taxes or other factors governed by external parties. 

Any credit should always be agreed and accepted in advance. Payment terms when granted credit are net per 10 days.